Publications

Publications of our group

Art der Publikation: Monografie

Process-oriented dynamic capabilities: Framework development, empirical applications, and methodological support: Print zugl.: Münster (Westfalen), Univ., Diss., 2013

Autor(en):
Plattfaut, Ralf
Verlag:
Springer International Publishing
Ort(e):
Cham and s.l.
Veröffentlichung:
2014
ISBN:
9783319032504
Digital Object Identifier (DOI):
doi:10.1007/978-3-319-03251-1
Link zum Volltext:
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=670882
Zitation:
Download BibTeX

Kurzfassung

This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today’s networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments