Information Systems and Transformation Management

Our Mission

Information Technology is transforming vast areas of our daily lives. New technologies are fundamentally changing the way organizations work. Research over the last decades has shown: on the journey of digital transformation, "technology itself is only part of the complex puzzle that must be solved for organizations to remain competitive in a digital world" (Vial, 2019).

In our group, we explore the interplay of digital technologies and transformation, keeping a holistic view of organizations, ranging from processes to business models and management styles. Here, we take a strong information systems perspective focusing on the socio-technical interplay of humans and technology. Through practice-oriented research, we aim to identify, develop, and generate direct benefits for society, organizations, and individuals. Overarching, we examine questions on three (mutually interacting) levels:

  • Guide the organization: How can digital transformation be managed to leverage technologies for innovation and competitive advantage?
  • Guide the process: How can automation and analytics technology be deployed to enhance and optimize business processes?
  • Guide the technology: How can (lightweight) technology be leveraged to optimize value for the organization?

Led by Ralf Plattfaut, we are an interdisciplinary team of information systems, management, and behavioral scientists committed to pushing the boundaries of academic research, teaching, and business collaboration.

 

Latest News of the Chair

 Mon, 23. Jun 2025

Welcome Roberto Rocha!

We warmly welcome our Research Explorer Ruhr visitor Roberto dos Santos Rocha. He will stay with our group for the next two weeks.
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 Mon, 16. Jun 2025

Talk: Artificial Intelligence in Business Processes

Today, Ralf Plattfaut had the honor to speak at the Essen Science Summer on artificial intelligence in business processes. With an interested audience from the local community, we were able to discuss robotic process automation,...
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 Fri, 06. Jun 2025

Dissertation completed!

Yesterday, we celebrated the successful PhD defense of Marie Zubler.
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 Thu, 05. Jun 2025

New Paper Published: The Interplay of Digital Responsibility and Digital Transformation: Empirical Insights From a Nationwide Digital Transformation

Isabella Urban and Ralf Plattfaut published a new paper on digital responsibility and digital transformation. In this study, we empirically explore how digital responsibility can be conceptualized in the context of digital...
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 Tue, 22. Apr 2025

Become part of the Process Innovation and Automation Lab – shape the digital future with us!

Support the development of the PIA Lab and gain practical experience at the intersection of technology, innovation, and research.
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 Thu, 14. Nov 2024   Plattfaut, Ralf

New Paper Published: Impulses from the RPA Panel at BPM 2023

In 2023, we conducted a panel on the future of Robotic Process Automation at the BPM Conference. The related report is now published in Process Science.
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