Type of Publication: Article in Journal

How to Successfully Navigate Crisis-Driven Digital Transformations

Author(s):

Plattfaut, Ralf; Borghoff, Vincent

Title of Journal:

Management Information Systems Quarterly Executive

Volume (Publication Date):

22 (2023)

pages:

191-208

Digital Object Identifier (DOI):

doi:10.17705/2msqe.00081

Citation:

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Abstract

The turmoil of the COVID-19 pandemic caused organizations to transform their operations on a massive scale, with many responding by increasing the use of digi- tal technologies and digitally transforming themselves. However, these crisis-driven digital transformations happened under new and unknown conditions. In this article, we identify crisis-related challenges to established digital transformation "logics" and describe how small and medium-sized organizations in Germany (the "German Mittel-stand") responded to these challenges. Based on their experiences, we provide recommendations for successfully navigating crisis-driven digital transformations.