Team
We are hiring!
We are building the new information systems and transformation management group and are looking for candidates who are interested in researching and teaching in the field of information systems and transformation management (Wiss. MA f/d/m 100%)

Senior Academic Staff
Dr. Carolin Vollenberg
- Room:
- R09 R00 H27
- Email:
- carolin.vollenberg (at) ris.uni-due.de
- Social Media:
Bio:
Carolin is a post-doc at the Chair of Information Systems & Transformation Management at the University of Duisburg-Essen. With an academic background in business process management in the health sector, she now focuses her research on the governance of lightweight IT, digital transformation, and process mining.
Curriculum Vitae:
Academic Background
- 2021 to 2025: PhD student at the University of Muenster
- 2018 to 2020: M. Sc. in Technical Consulting and Management at Hochschule Hamm-Lippstadt
- 2014 to 2018: B. Eng. in Biomedical Technology at Hochschule Hamm-Lippstadt
Work Experience
- Since April 2025: Research Associate/Post-Doctoral Researcher at the Chair of Information Systems & Transformation Management at UDE
- 2020 to 2025: Research Assistant at the South Westphalia University of Applied Sciences, Hagen, Germany
- 2013 to 2019: Intern & Working Student for Quality Management and Process and Quality Management at Zapp Systems GmbH
Honours and Awards:
2022
Best Paper nomination at HICSS-55 for “The Fear of Losing Control – What Prevents the Automation of Business Processes in Sensitive Areas“
Publications:
- Plattfaut, Ralf; Vollenberg, Carolin; Francois, Peter Alois; Aberman, Max; Nacke, Jannis; Coners, André: Process Mining as a Driver for Business Process Management: The Case of the Enervie Group. In: Vom Brocke, Jan; Mendling, Jan; Rosemann, Michael (Ed.): Business Process Management Cases Vol. 3. Springer Nature Switzerland, Cham 2025, p. 211-225. doi:10.1007/978-3-031-80793-0_16CitationDetails
- Andraschko, Lars; Quick, Julie; Vollenberg, Carolin; Oshri, Ilan: Paper-a-Thon Paper: Unveiling Pathways of Social Media Use for Social and Environmental Sustainability Mindfulness. In: Proceedings of the 45th International Conference on Information Systems, ICIS 2024. Bangkok, Thailand 2024. Full textCitationDetails
- Vollenberg, Carolin; Hackl, Johanna; Matthies, Benjamin; Coners, André: Acceptance of RPA in Public Sector Institutions. In: Journal of Organizational Computing and Electronical Commerce, Vol 34 (2024) No 4, p. 400-418. CitationDetails
- Hofmann, Felix; Vollenberg, Carolin; Coners, André: Praktische Ansätze für die medizinische Prozessentwicklung im Krankenhaus. In: Henke, Viola; Hülsken, Gregor; Schneider, Henning; Varghese, Julian (Ed.): Health Data Management. Springer Gabler, Wiesbaden 2024, p. 543-551. doi:10.1007/978-3-658-43236-2_46CitationDetails
- Coners, André; Matthies, Benjamin; Vollenberg, Carolin; Koch, Julian: Data Skills for Everyone! (?)–An Approach to Assessing the Integration of Data Literacy and Data Science Competencies in Higher Education. In: Journal of Statistics and Data Science Education, Vol 33 (2024) No 1, p. 90-115. doi:10.1080/26939169.2024.2334408CitationDetails
- Wang, Yuchen; Sivanathan, Shariga; Parekh, Harsh; Vollenberg, Carolin: Paper-a-Thon Paper: From Hand-On to Hand-Off: Upskilling Care Work in the Case of Virtual Nursing. In: Proceedings of the 44th International Conference on Information Systems, ICIS 2023. Hyderabad, India 2023. Full textCitationDetails
- Vollenberg, Carolin; Plattfaut, Ralf; Coners, André: How do Organizations react to Unintended Affordances? An Ethnography in Healthcare. In: Paul, Souren; Sarker, Suprateek; Tuunainen, Virpi Kristiina; Fernandez, Walter; Nandhakumar, Joe; Santhanam, Radhika (Ed.): Proceedings of the 44th International Conference on Information Systems, ICIS 2023, Hyderabad, India. Association for Information Systems, 2023. Full textCitationDetails
- Koch, Julian; Vollenberg, Carolin; Matthies, Benjamin; Coners, André: Robotic process flexibilization in the term of crisis: a case study of robotic process automation in a public health department. In: Proceedings of the 30thEuropean Conference on Information Systems (ECIS 2022). Timisoara, Romania 2022. Full textCitationDetails
- Coners, André; Vollenberg, Carolin; Aberman, Max; Nacke, Jannis; Plattfaut, Ralf: Process Mining als Instrument des Controllings: Transparenz über die Einkaufsprozesse eines Energieversorgers. In: Controlling - Zeitschrift für erfolgsorientierte Unternehmenssteuerung, Vol 34 (2022), p. 62-69. CitationDetails
- Vollenberg, Carolin; Hoffmann, Felix; Coners, André; Plattfaut, Ralf: Omni-Kanal-Transformation im Krankenhaus – eine Fallstudie. In: HMD Praxis der Wirtschaftsinformatik, Vol 59 (2022), p. 1478-1493. doi:10.1365/s40702-022-00915-3CitationDetails
- Koch, Julian F.; Vollenberg, Carolin; Plattfaut, Ralf; Coners, André: The Fear of Losing Control - What Prevents the Automation of Business Processes in Sensitive Areas. In: Proceedings of the 55th Hawaii International Conference on System Sciences. 2022. doi:10.24251/HICSS.2022.753CitationDetails
- Koch, Julian; Vollenberg, Carolin; Matthies, Benjamin; Coners, André: RPA-Entwicklung mit Digital Twins: Eine Fallstudie in der Öffentlichen Verwaltung. In: Feldmann, Carsten (Ed.): Praxishandbuch Robotic Process Automation (RPA). Springer, Gabler, Wiesbaden 2022, p. 237-251. CitationDetails
- Bade, Friederike Maria; Vollenberg, Carolin; Koch, Julian; Koch, Jannis; Coners, André: The Dark Side of Process Mining. How Identifiable Are Users Despite Technologically Anonymized Data? A Case Study from the Health Sector. In: Di Ciccio, Claudio; Dijkman, Remco; Del Río Ortega, Adela; Rinderle-Ma, Stefanie (Ed.): Business Process Management. Springer International Publishing, Cham 2022, p. 219-233. doi:10.1007/978-3-031-16103-226CitationDetails
- Vollenberg, Carolin; Koch, Julian; Trampler, Michael; Bade, Friederike-Maria; Coners, André; Plattfaut, Ralf: Die Entwicklungsbeschleunigung von Robotic Process Automation Lösungen – Fallstudie einer deutschen Gesundheitsbehörde. In: HMD Praxis der Wirtschaftsinformatik, Vol 58 (2021), p. 1244-1263. doi:10.1365/s40702-021-00764-6CitationDetails
- Trampler, Michael; Koch, Julian; Vollenberg, Carolin; Coners, André: Structure Mining: Deconstruction of Data Science From the Perspective of Teaching Literature. In: Proceedings of the 25th Pacific Asia Conference on Information Systems. 2021. CitationDetails
- Plattfaut, Ralf; Coners, André; Becker, Jörg; Vollenberg, Carolin; Koch, Julian F.; Godefroid, Marie; Halbach-Türscherl, David: Patient Portals in German Hospitals – Status Quo and Quo Vadis. In: Becker, Jörg; Dugas, Martin; Gieseke, Fabian; Hellingrath, Bernd; Hoeren, Thomas; Klein, Stefan; Kuchen, Herbert; Trautmann, Heike; Vossen, Gottfried (Ed.): ERCIS Working Papers. 2020. Full textCitationDetails
Reviewing and consulting activities:
- Associate Editor of the track “General Track” of the Internationale Tagung Wirtschaftsinformatik (WI) 2025